Shipping policy

SHIPPING POLICY

Jacob Lamoureux — Official Website

Last updated: [Insert Date]

1. Overview

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through the official Jacob Lamoureux website (the “Website”).

All products sold are original artworks or artistic objects that are fragile, sensitive, and often irreplaceable. By placing an order, you acknowledge and accept the specific risks and conditions associated with shipping artwork.

2. Processing Time

Orders are processed within 3–10 business days unless otherwise stated on the product page.

Processing time includes:

  • Preparation of the artwork

  • Protective packaging

  • Documentation and labeling

Processing times are estimates only and may vary due to studio workload, exhibitions, production schedules, or unforeseen circumstances.

Orders are not shipped on weekends or public holidays.

3. Packaging of Artwork

All artworks are packaged using protective methods appropriate for fragile artistic objects, which may include:

  • Reinforced packaging materials

  • Protective wrapping

  • Stabilization supports

  • Custom packing solutions when required

Packaging methods are determined solely at our discretion to ensure the best possible protection during transit.

4. Shipping Carriers

We ship using third-party postal and courier services selected at our discretion. Available carriers may include national or international shipping providers depending on destination.

The carrier acts as an independent third party. Once an order is transferred to the carrier, delivery handling is outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout unless otherwise specified.

Shipping fees may include:

  • Packaging materials

  • Handling costs

  • Insurance (when applicable)

  • Carrier transportation fees

Shipping fees are non-refundable once an order has been dispatched.

6. Delivery Estimates

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Weather conditions

  • Customs processing

  • Carrier logistics

  • High seasonal volume

  • Regional disruptions or strikes

Jacob Lamoureux is not responsible for delays once the shipment has been handed to the carrier.

7. Transfer of Risk

Due to the fragile and unique nature of the artworks:

  • Risk of loss or damage transfers to the customer once the package is delivered to the shipping carrier.

  • Customers accept that shipping delicate artwork involves inherent risk.

Any delivery issues must be addressed according to the Return & Refund Policy.

8. Shipping Damage & Claims

If a shipment arrives visibly damaged:

  1. Photograph the package before opening.

  2. Keep all packaging materials.

  3. Contact us within 48 hours of delivery.

  4. Provide required documentation as outlined in the Return & Refund Policy.

Failure to follow these steps may prevent claim eligibility.

We may assist with carrier claims but cannot guarantee claim approval or compensation decisions made by the carrier.

9. Tracking Information

When available, tracking information will be provided after shipment.

Customers are responsible for monitoring tracking updates and ensuring availability to receive deliveries when required.

10. Incorrect Address Information

Customers are solely responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Delivery failures due to address errors

  • Packages delivered to an incorrect address provided by the customer

Additional shipping fees caused by address corrections or reshipment are the customer’s responsibility.

11. Lost, Stolen, or Unattended Packages

Once delivery confirmation is provided by the carrier:

  • Responsibility transfers to the customer.

  • We are not liable for stolen or missing packages after confirmed delivery.

Customers are encouraged to choose secure delivery locations or signature-required shipping where available.

12. International Shipping

For international orders:

  • Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, or local charges.

  • Customs processing times are outside our control.

  • We are not responsible for delays, inspections, or seizures by customs authorities.

Customers must ensure artwork importation complies with local regulations.

13. Refused or Unclaimed Shipments

If a package is refused or not collected:

  • Original shipping costs are non-refundable.

  • Return shipping and handling fees will be deducted from any eligible refund.

  • Additional handling fees may apply due to specialized packaging requirements.

14. Force Majeure

We are not responsible for delays or failure to ship caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Postal strikes

  • Government actions

  • Pandemics

  • Transportation disruptions

  • Supply shortages

15. Policy Updates

We reserve the right to update this Shipping Policy at any time. The policy in effect at the time of purchase applies to the order.

16. Contact

For shipping-related inquiries:

Email: Jacoblamoureuxarchive@gmail.com
Website: www.jacoblamoureux.art

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Shipping Policy.